I bought a brand new Toyota bZ4X from Jemca Croydon. What should have been an exciting memorable moment, they did brilliant turning it into a stressful headache.First, they told me the car would be ready around May or June, but then suddenly called in April saying it had arrived early and that I had just one week to collect it. I rearranged my life to be there on 11 April, only to be told AFTER arriving that the car hadn't arrived. No apology, just “come back tomorrow 11AM.”The next morning, I was told the same thing over the phone at 10:00AM — that it still hadn’t arrived — yet when I got there at 10:30AM, it was sitting there in the shade. So clearly I've been lied to here.The car was under a canopy so after signing the paperwork and asking the workers to please explain the functions of the car since they weren't going to be bothered to do it themselves, we drove to Morden to show the new car to family. And once we saw it for the first time in sunlight there were extremely clear stains, scratches, and what looked like dodgy polish work or poor resprays. I returned the car within an hour to report it and they tried to blame it on us. Again I came back within one hour. The dealership didn’t take any accountability. They rushed a repair in front of me (just some spray) that clearly wasn’t done professionally, and the issues came back after a simple wash. So I wrote a formal complaint letter to Toyota and after reviewing it they refused to take accountability saying that they have standards when they sell a car and that we the stains were probably caused by us trying to clean it and polishing it with chemicals. Firstly Toyota, you didn't even acknowledge the scratches (which I sent them pictures of as well as the stains), secondly why in the WORLD would we go home, ruin the brand new car with chemicals only to bring it back in an hour?? we live 30 minutes away so this wouldn't be possible anyway so maybe they think we brought the polish with us and after buying the car pulled over somewhere to ruin our new car so that we get to go through this headache with them. What a load of crap.Absolutely unprofessional, dishonest, and careless from start to finish. Would not recommend Jemca Croydon to anyone.
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