Disappointing Customer Service - subscribed national servicing plan for my car from them and being advised that the policy detail issued from Emac. However, didn't receive any policy detail. Contacted their CS representative few times but somehow they're actively helping. Confirmed me that the info has been passed to Emac and asked me to contact Emac directly. If I need to contact Emac and resolve the issue myself, why do I still need Jemca CS team for helping on the servicing subscription? What their CS is going to assist?Requested for tyre replacement availability and got replied that the availability info will be returned but not hear anything as promised. It's disappointing.
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