I had a test drive last month at the Enfield branch and the operative was helpful in showing me how an automatic worked and whether the car would fit in my driveway. However I was unsure whether to go ahead with a sale as I had only just begun to try out different cars. I was persuaded by this person to put a deposit down of £500 and was reassured it would be fully refunded to me once I got clear about the sale. I rang the next day and informed the operative I was not ready to go ahead with the sale and would like a refund. I was told it would take 7-10 working days. It is now 15 working days later and I have heard nothing. I sent my bank details twice. I have emailed the manager and still heard nothing. I am not happy with this customer service, and the lack of following through what was promised to me. I do not have any confidence in Jemca now because I cannot trust they are true to their word.Update - I called the manager after 21 working days and he informed me the payment had only been put through the day before. I then received my deposit back the following day.
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