For nearly two decades, we have relied on the company for purchasing our nearly new cars and for annual servicing. Initially, we were satisfied with the service. However, in the last three years, the quality has significantly declined, and prices have increased. We scheduled a service with pick-up and delivery. The after-sales manager communicated clearly via email, but the response from the service manager was confusing. When I called for clarification, I was left on hold for a long time listening to a repetitive tune instead of receiving a callback. Additionally, we have had ongoing issues with the automatic boot opening since purchasing the car, which have never been properly resolved. Now, I'm being told that diagnosing the problem will cost £200. I'm uncertain if I will continue using their services next year, as we had a much better experience with another location last year.
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