This has been an infuriating experience. My parcel has been in Ireland since 18 December with no delivery. I contacted GLS to ask if I could collect it myself and was told no, but I was clearly guaranteed delivery by Christmas Eve. That guarantee was completely ignored.What makes this even worse is that the parcel contained food for my Italian Christmas Eve celebration. Because of GLS’s failure, that celebration was ruined. This was a time-sensitive delivery, and GLS showed zero care or responsibility.Customer service is almost impossible to reach, and the information provided is often misleading when you do manage to get through. No updates, no accountability, no apology. This level of service is unacceptable. I would strongly advise against using GLS, especially for important or time-critical deliveries.
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