Horrendous spent the last two days waiting in for a parcel that contains food for my children’s therapy cat. Rang yesterday - 30 July 2024 - staff member was polite but she could only email the depot and ask them to expedite the parcel. While on the phone I couldn’t hear her properly as her colleagues I presume was loud and laughing and joking in the background. I had to tell her I couldn’t hear her properly because of this. Guessing I was on speaker so much for GDPR . She asked if it was better presume she switched on fee headset but only guessing was still difficult to hear with the noise and they discussed some awful email . The reason for so delivery day one was the driver didn’t have time - but no contact was made with me. Two days wasted so far and poor cat still waiting on food. Have contacted the company I ordered it from also .
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