Let me share my experience with GLS, because it’s not just bad — it’s absurd. GLS managed to lose two separate shipments of my Steam Deck OLED, and each time, their customer service was completely useless.📦 Attempt #1: Original Order LostMy Steam Deck was shipped from Valve’s distribution partner to Ireland via GLS. Everything looked fine at first — I got a tracking link, saw the parcel moving… then it vanished. No delivery, no final scan, no update. Just “in transit” forever. I contacted GLS, but it was impossible to get any real help. Their phone support was scripted and clueless, and emails went unanswered or received generic copy-paste replies.Eventually, Steam Support confirmed the parcel was lost. They apologized and offered to resend the entire order. I was frustrated, but at least I’d get the device eventually… or so I thought.📦 Attempt #2: Reshipment Also LostSteam Support sent a replacement unit, and unbelievably, it was also handed off to GLS again. I braced myself — and sure enough, the exact same thing happened. The tracking showed the parcel in transit for several days with no updates, then it stalled and disappeared completely.Two brand-new Steam Decks, both lost by the same courier, in the same country, under the same circumstances. At this point, it’s hard not to believe their logistics system is broken, or worse, unreliable to the point of negligence.🚫 GLS Support = No SupportBoth times, GLS offered no investigation, no resolution, and no accountability. They didn’t care that the item was expensive. They didn’t take responsibility. In both cases, I had to rely on Valve/Steam to fix their mess.😤 The Bottom LineGLS has now lost two high-value packages, and I still don’t have my Steam Deck. I’m currently waiting on a third shipment, praying that Steam chooses a better courier like DHL or DPD. I’ve asked Steam to avoid GLS going forward — anything else would be better.If you’re a company shipping valuable tech — do not use GLS.If you’re a customer and you see “GLS” on your tracking number, prepare for stress, delays, and possibly never receiving your item.
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