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Parcel not delivered and lies to customer

A parcel was due yesterday but was not delivered. I contacted the customer service but no delivery yet, despite the fact that the customer service told me that it would be delivered today by 6pm. It's clearly a lie which I don't need and demonstrate a very poor customer service. The delivery is urgent and I let them know, but since the parcel has not been delivered it's clear that they don't care. No need to tell lies to customers, facts are that they are not doing their job.Update: still not delivered despite several phonecalls, as today's date (10 July) Gls is not able to confirm that the parcel will be delivered today, while yesterday they told me that it would be delivered today. Another lie, pretending that customers don't see things. I have already flagged to the store where I placed the order not to use Gls again for my future orders with them, other will follow.Second update: another lie yesterday as the parcel was not delivered today. I don't expect it tomorrow either and I will take the appropriate action against Gls for their negligence. I phoned them just now to ask again despite the fact that they told me they would call me. Another of their lies. The customer agent also put the phone down on me, cutting the conversation. There is nothing reassuring in hearing that an issue has been escalated if nothing is solved. Third update: two more phone calls, again I was told that the parcel would be delivered today but at 11:44 they updated the tracking system saying that they tried to deliver it but no one was at home. There were two people at the front and cctv at home shows that no-one came. As the parcel is stored with them I called them again to ask them to deliver it. After today, I'm going to escalate the issue: it took a week for that parcel to arrive in Ireland from Italy and more than a week to deliver it few kms away from where they are. Never seen such a level of poor customer attention

Date of experience: Jul 08, 2025