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You can't complain over the service....part two.

So, for those of you who read the first part, here's the follow-up. I managed to in touch with a worker in costumer care at GLS via email and she very kindly explained to me that the reason why they hadn't delivered my parcel was due to lack of an eircode for my address. I immediately emailed her my eircode and my phone number just in case the driver would like to give me a call. Got an answer back that they would deliver the following day. Next day waiting and at 1400 hours I thought I'd better try and call them, well at least their phones were open today. Got hold on a costumer care worker after been on hold for 37 minutes only to be told that the parcel still was in their depot and most likely would be delivered the following day. So in order to be able to work myself I jumped in to my van and drove the 55 minutes to their depo and two very nice youg lads found my parcel straight away an happy days. When I got it I discovered that on the parcel was my full address and my phone number, yes there was not a full eircode but if you have the address you can look up the eircode in the eircode app or the simple solution, they could have given me a call which in my case would have saved me for two days with no work and a nearly two hours drive. I'm now going to write my supplier that if he continues using GLS I will find me another supplier. I wish GLS the best of luck in the future because they really need all the luck they can get.

Date of experience: Mar 19, 2025