Where do I even start. Have been in contact about my parcel multiple times over the past 2 weeks. They had my item since 19th December (not impacted by the storm) and it was apparently out for delivery since 21st December which was the only thing I kept being told whenever I called them. Emailed them 23rd no help yet again called on Christmas Eve (present for my child) and was told driver had it there's nothing I could do as they couldn't make contact and they will close by 12 midday. Fast forward post Christmas morning trauma and contacted them again once reopened, still no joy. Called on 30th December to be told my package was given to an outsourced delivery company on 24th December. Today 2nd January call again as still no parcel, and am told I need to contact merchant to make a claim as they delivered my parcel to the wrong address, yet there app still says out for delivery since the 21st December. Overall I have had nothing but headaches and no definitive answer until this morning despite spending the majority of 2hours either being on hold, chatting with someone who could give me no clarity on my package and emailing them awaiting responses. Now I have to deal with the merchant even though the shipping company LOST my item which will be more time stress and headaches. If I could give negative stars I would.
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