Dear DHL Customer Service,I am reporting a serious delivery failure regarding my shipment, which has been marked as delivered but was not received.The proof-of-delivery photo provided does not show my address or property. This is unacceptable, particularly given that this shipment contains a high-value luxury item.Marking a parcel as delivered without delivering it to the correct address constitutes a serious breach of delivery standards. I require an immediate investigation and written confirmation of the parcel’s whereabouts.If the parcel cannot be located and redelivered promptly, I expect DHL to accept full responsibility and compensate accordingly.Please treat this matter as urgent.Sincerely,
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