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We used to think that HP stood for…

We used to think that HP stood for quality. So for our business, over a timespan of 3 years, we bought 11 HP laptops. 1 of them the hinges broke within 2 years. Okay can happen, now we have a laptop where the charging over the USB-C broke within 5 months. So lets try HP Support. This has been the most Kafkaesk experience for a long time. Hours listening to waiting music on the phone, being redirected multiple times, a ticketing system that does not properly record their own assessments, so every time you have to start from scratch, contradicting results, and no way to escalate your experience.We should have known, after buying two 'identical' HP monitors for a single workstation we noted that they had different color displays, so we switched to Liyama monitors, less expensive and better quality.After our HP printers were consuming toners at crazy speed, we switched to Brother Printers and substantially brought down our printing costs.The HP docking stations could not meet the specs of the DELL docking stations. But we bought one anyway, okay that ended up in a box somewhere at our office. All our workstations are now equipped with DELL docking stations, yes they are more expensive but it is worth it.And now the laptops, just bought 2 Lenovos, better specs for less money. So let's hope we don't have to deal with Lenovo tech support, but one thing for sure it can't be worse than HP.You don't have to take my word on this, just google "hp netherlands reviews" and you will see that we were kind enough providing a 2 star review.Looking at this from our perspective, I would say HP is a company in decline.

Date of experience: Dec 01, 2023