I received a monitor with missing components and a damaged packaging seal, which immediately raised concerns about whether it was used, returned, or mishandled. For such a large company, this lack of quality control is surprising. To make matters worse, the customer support was completely unhelpful. Instead of taking responsibility or providing a prompt solution, I encountered scripted responses, deflection, and a lack of urgency. There was no ownership, no empathy, and no effective resolution. Purchasing new hardware should not feel like a gamble. Between the damaged packaging, missing parts, and inadequate customer support, this has been a frustrating experience. I had higher expectations and will not be buying from this company again.
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