I had a very frustrating experience with the service. I waited three days for my delivery, but the driver never arrived at my location even once. Each day, the tracking was updated with the same note stating "no one was at home," which was completely false — I was present all three days. There was no doorbell, no knock, and no call. Ultimately, I had to switch the delivery to parcel pickup just to finally get my package. This was a significant waste of time and very upsetting. The company needs to enhance delivery accuracy and driver responsibility.
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