After reading through numerous customer reviews before placing an order with a company that uses GLS, I'm genuinely worried about this courier service's ability to fulfill basic delivery obligations.The pattern I'm seeing is deeply troubling:Multiple customers reporting parcels sitting in depots for weeks with no movement.Consistent complaints about completely unreachable customer service (unanswered emails, dropped calls, phone lines going dark).Tracking systems showing "delivered" when customers have video evidence no delivery was attempted.Packages marked as lost with the company reportedly unable to contact their own driversWhat concerns me most isn't just individual bad experiences - every company has those. It's the systematic breakdown across every aspect of service: tracking accuracy, driver accountability, customer communication, and depot operations all failing simultaneously.When customers report waiting in hour-long phone queues only to be 25th in line, when emails go unanswered for weeks, when depots listed as open are found closed with no staff - these suggest operational problems that go beyond normal holiday delays or growing pains.I'll be actively avoiding any retailer that uses GLS until I see evidence these fundamental service failures have been addressed.
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