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GLS has achieved something remarkable

GLS has achieved something remarkable. They have transformed the simple act of handing a box to a human being into an elaborate game of digital hide and seek, except nobody told the customers the rules, and the prize is apparently a refund we will never see.My parcel recently joined the ranks of the undead, marked as "delivered" by a driver who must possess supernatural stealth abilities. No knock echoed through my hallway, no photograph documented the drop, and certainly no signature graced their device. Attempting to solve this mystery leads one down a rabbit hole of operational absurdity. The customer service line offers the privilege of waiting twenty-fifth in a queue that inevitably flatlines into silence. Emails vanish into the void without even the courtesy of an automated shrug. Should you dare to visit their depot during listed opening hours, you will find a locked door and an empty car park, joining a congregation of confused customers who all checked the website twice.This is not a courier service. It is a simulation of one, where packages achieve quantum superposition, existing as both delivered and missing until observed. Where passports disappear en route to embassies and Christmas gifts orbit phantom trucks for weeks. Where drivers require zero proof of completion and facilities operate without staff.Until GLS discovers basic accountability, photographic evidence, and telephones that connect to humans, I shall treat any retailer using them as a vendor of expensive disappointments. Consider yourselves INFORMED.

Date of experience: Jan 05, 2026