ap33world.com

Unreliable Service & Unusable Products - Proceed with Caution!

Looking to support a small business, we placed an express corporate order with The Laldie in November.Initially, they were responsive and helpful with our enquiry, which gave us confidence to proceed and pay extra for the promised quick turnaround.Unfortunately, that confidence quickly evaporated. After payment, communication almost disappeared, and we had to chase multiple times for updates. Despite our design being fully prepared on our side and ready for print, there were repeated delays, impacting our schedule by nearly three weeks.By the time the order arrived, our expectations were low - and unfortunately, unsurprisingly, the products were unacceptable.The finish was glossy instead of the matte we had ordered, the colours did not match the approved mock-up, the printing was misaligned and the matchboxes themselves were poorly made and did not fit together properly. The order was completely unusable for its intended purpose and could not be used to represent our brand.Despite escalating the matter and requesting a full refund along with instructions for returning the product, we have received no response.The whole experience has been extremely frustrating and disappointing.Based on our experience and similar reviews from others, we cannot recommend The Laldie and would caution anyone considering working with them. It also leads me to question the authenticity of the client references displayed on their website.Quite frankly, it is difficult to understand why this business continues to take on orders it cannot deliver.

Date of experience: Dec 08, 2025