Terrible service – DO NOT USE GLSI dropped off my suitcase on March 12 at one of GLS’s authorized drop-off locations for it to be shipped to Italy. According to their own service, the delivery was supposed to take about a week. Today is April 3, more than three weeks later, and I still haven’t received my suitcase or any reliable updates.From the very beginning, the tracking status never updated in the app. I called customer service countless times, and every time, I got vague responses or false promises. They told me they would send a driver to pick up my suitcase, but nothing happened. I called again, and no one could give me any real information. To this day, I have no idea if my suitcase is lost, stuck somewhere, or if it just vanished into GLS’s black hole.This level of incompetence is unacceptable. I demand an immediate refund for the service I paid for and compensation for the stress and inconvenience caused. I strongly advise against using GLS if you don’t want to waste your time, money, and risk losing your belongings.
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