Had to write a review as I'm stunned at what I have been told by GLS. 26.03.2025. Ordered a GLS courier via ParcelDirect on the 26.03.2025 to collect a small parcel going from a large Dublin subarb to Cavan on 27.03.25.27.03. Driver never showed up but instead lied through his teeth on the tracking form that "The parcel pickup failed as there were no goods to be picked up." The parcel was ready the night before. I have cameras on the front of the premises with a live feed with a motion trigger to a laptop & smartphone at my workstation. I was there all day. There was no attempt to collect & the driver is blaming me.I rang GLS & was told they would escalate it to the manager of the depot team & the courier would be out the next day 28.03.2025.28.03. Driver never showed again. Called GLS & they said they would find out & call me back. No phone call. Instead the driver lied yet again on the tracking form this time claiming "The parcel could not be picked up as the goods to be picked up were not packed." He then quickly changed his excuse to "The parcel pickup failed as there were no goods to be picked up." So which is it GLS. Either they weren't packed or they didn't exist. All lies, again.Called GLS again. After waiting on hold for 55 minutes customer service finally answered only to be told they have no idea who the driver was, no idea where their own vans are, no guarantee the same thing won't happen again. The clincher was they said their drivers do collections & drop-offs at the same time. Thats normal. I was then told if they don't have a drop-off in the area they are meant to be collecting your parcel from they simply might not go there to collect your parcel and that "the drivers don't have many options".GLS are basically saying if you pay them its entirely optional whether they will uphold the contract & if you don't like it tough luck. I'm stunned this is their attitude & how they are still in business.
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