ap33world.com

Abysmal service

Abysmal service, an item I bought was handed over to GLS in Germany on the 18th of December, it hit several parcel depots in Germany before making its way to Ireland, arriving on the 28th December.It then sat in the local parcel depot for 9 days, the tracking being updated every working day with 'The parcel has reached the parcel center' during that 9 days.I emailed the local depot on the 2nd January asking when they intended to deliver, I was told the following day, no package arrived, by the 4th I was fed up with the whole process and sent them another email, giving them a deadline to deliver on the 5th by 14:30, or I would refuse delivery, I received a response saying 'I have printed your email for the morning shift and advised it is urgent'.Today the 5th, mid morning, I check the tracking to see was the package on the van and out for delivery, no, but tracking updated again, with 'The parcel has reached the parcel center'.I sent one last email to them, warning them to either deliver by 14:30 or to initiate a return to the sender, as I would refuse to accept delivery, I got no response from them.The tracking was later updated that evening with 'The parcel is stored in the final parcel center, it could not be delivered as the consignee refused acceptance, The parcel has been returned to sender'A right laurel and hardy shambles, no apologies, 19 days, 9 of which sat in local depot.Will never deal with GLS again, never.

Date of experience: Jan 05, 2024