Worst delivery experience ever. I ordered from a company who use GLS. I specified a drop off point at my home for delivery. Received an email stating parcel had been delivered at specified drop off point. Arrived home and there was no parcel. Phoned GLS and a lady put me on hold while she contacted the driver. She then told me someone had come out of the house while he was delivering it and that he gave it to them. I told her that it was the wrong house as both my husband and I were out. Our house is second last on a cul de sac and she proceeded to say the driver went to the end house. Have now asked the neighbours at that house and it was not delivered there. GLS are now closed for the weekend and I have no idea where my parcel is. The driver had my eircode and the houses are numbered, so there is no excuse for this. Completely negligent on the part of GLS and not looking forward to the hassle I will no doubt have in getting someone to take responsibility and get reimbursed.**Update - 6 days on and multiple phone calls, wasted time and energy and GLS are still giving me the run around. I will say the customer service agents have been very good and were doing what they could to resolve it and I now have a GPS screenshot proving that the driver was not at my address. The agents confirmed that GLS are indeed responsible for what happened and would resolve it with the seller but clearly those higher up than the customer service agents are a complete disgrace and are still trying to absolve themselves. They have still done nothing to resolve the issue with the seller and their system is still stating the parcel was delivered to me. I have to keep contacting them and am getting nowhere. The seller is refusing to comply with their obligations to issue a refund under EU consumer law and spouting equal amounts of rubbish as GLS. I have now had to open a dispute case with PayPal to get them to intervene and have told GLS I want an email confirming that the driver went to the incorrect address so I can provide paypal with proof. No doubt that email will not be sent to me either. I'm just relieved I purchased through PayPal. Avoid this courier if at all possible.
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