Steer well clear, you're not fully covered! When you claim on an AA warranty you will deal with a company called Opteven. Firstly, they only pay up to £50 p/h for any labour costs. Current hourly rates are £80-150 depending on where you are in the country. They do not cover any diagnostic costs so unless it's an obvious fault then you'll be in for another hours labour minimum. They scour the internet for the cheapest part possible and that is all they'll pay & pretty sure they think that garages repair cars out of the goodness of their heart as there is nothing left for their OH&P. We sourced 3 quotes, all about the same, from garages that we know are in the right ballpark price wise & went with the cheapest. It wasn't one of Opteven's 'approved garages' which they were fine with and subsequently authorised a little over half of the costs. The policy states that it covers replacement AC compressors & doesn't exclude diagnostic costs, or anything else for that matter. When i asked that if the policy covers replacing a faulty pump then i should rightfully be able to take it to one of their approved garages and have the work done for the costs that they have approved they said 'not necessarily'. Slippery AF!
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