Made a warrenty claim for a water pump failure and head gasket, both covered parts, claim was only part accepted. Citing 'subsequently failure is not covered in our policy' meaning the head gasket wouldnt be covered as it failed due to the water pump failing. No where in the terms and conditions does it state this, when I pointed this out, they agreed and change the reason for declining my claim. To me they are looking for any reason to not pay for a claim. By stating T&Cs that dont exsist and then not acknowledging a failure of a warrenty covered part has caused a failure on another warranty covered part. Thought the AA being a long standing, reputable company would treat customers fairly but was told they arent regulated by the FCA so they are not bound by consumer duty. I take from that, they mean we can do what we want
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