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Still £72 out of pocket!!

Still £72 out of pocket!!Claim made on 8th September, and arranged to drop car into garage on 11th at 8am. That bit went well, though the garage warned me it can take a few days to approve the repair. I got a text and email from Prestige on 12th saying my car would be ready that day, unless I hear differently. As that was a Friday and I was at work I couldn't collect it, so I left work early on the Monday (15th) to pick it up.When I got to the garage, they said they performed the diagnostic and submitted the details on 11th, but it hadn't been approved for them to work on it yet, so wasn't done! 35 minutes on the phone, getting put through to 6 different people in various warranty departments, I gave up and decided to just take my car back. The garage then charged me £72 for the diagnostic, as the warranty still wasn't approved, and I had to pay as they wouldn't release my car until I did.Multiple phone calls later, and I get contacted on 24th to say my claim is now fully approved, including the diagnostic costs, and I can book my car in again. The issue though is neither the garage nor the AA are interested in refunding my £72, the garage say they can't, and to be honest it's not their issue, and neither the AA nor anyone else can be bothered to respond to me. My car is finally booked in for 30th, hopefully the issue will be fixed and then I'll go down the court route to get my £72, plus interest, plus costs back.I'm reviewing this as the AA sent me a mail, asking me to do so as my claim is complete....farcical!!Update: I took my car to the garage on 30th, and yet again the AA failed! They sent the wrong part, twice, even when the garage told them the correct part number. I've got my car back, unfixed and still £72 down!!

Date of experience: Sep 12, 2025