I had an emissions issue with my Citroen after having the diagnostic review at a local garage dealing with Citroen vehicles. I was told is was a nox sensor issue that would require replacing to resolve the issue. I checked my policy with AA Warranty to see if covered and whilst I could find specific reference to nox sensors I rang the helpline and spoke to Chris who was so helpful, professional and very efficient. He looked at my policy and confirmed it would be covered and was also able to confirm the garage that did the diagnostics was an approved AA garage. He then sent the garage an email and cc’d me to advise the work was covered under the warranty. It went in next day and was fully fixed with no cost to me. When you buy a warranty you’re never sure if it’s going to be worth it and if it’s going to be a lot of hassle. I can definitely say it was very much worth having and if Chris is typical of the staff dealing with enquiries and claims the whole experience will be stress free and professional.
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