On a positive note, payment of the outstanding amount claimed was relatively speedy but, when a policy is purchased when you're buying a second hand car, there is a degree of opacity in the warranty agreement and with all the stuff required to check when buying a used car, making sure the warranty is as comprehensive as you require is just a big ask. I would also add that getting through to the team was a lengthy process, email was always speedy but for the garage to confirm the work took them a lot of time on the phone, which alienates a working garage. I would also add that the policy has quite a few exemptions, which means it's not the safety net you at first presume it is.
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