ap33world.com

When is a warranty not a warranty?

I took out a warranty with this company after buying a used car for my daughter. It was bundled in as part of the sale, and looked a reasonable offer, giving some peace of mind for a few months.On 5th June the car failed to start. I quickly worked out that it was a problem with the battery. Upon reading some reviews I could see that there were potential problems caused by other related parts so I booked in a home diagnostic test, also with the AA. I advised AA Warranty of a forthcoming claim. The next day I received an email from the AA home repair service to say they were not currently able to fulfill their advertised service. I arranged for another company to replace the battery on my stricken car and had it fitted on 7th June. It worked perfectly. The stop start function on the car began working for the first time. I emailed AA Warranty and forwarded my invoice for £139.50 the same day. I received acknowledgment of my initial email on 14th June advising that I would advising that I needed to get a full diagnosis and cost of repair before getting the work completed. I naturally had questions; did they realise that a car doesn’t go anywhere without a functioning battery? Would they have paid my daughter’s taxi fares in the time it took them to reply? Would they even acknowledge my message with the forwarded invoice?Today is the 19th July and I still haven’t had a response. I have had a letter to say that my warranty is about to expire and would I like to renew.I think you can imagine my thoughts.

Date of experience: Jul 19, 2021