For the initial assessment of the claim, we were sent to a garage that had gone bust! We were then sent to a garage which we had previously been told had been taken off their approved list, but all of a sudden were ok. The garage having originally said that the initial assessment would only be chargeable if the claim was not accepted, then tried to charge for the assessment despite the fact the claim was accepted. Clearly I advised them otherwise!! The garage took a couple of working days to get the claim approved, before work began.It all seemed a challenge to be honest. Really hope that we do not have to use it again.
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