Avoid this company, serious customer service failure.My grandson saved up hard for his first car. He paid extra for AA warranty thinking this would cover him incase of problems, how wrong could he be. His car has been sitting in a Halfords (AA’s recommended service garage) for 5 days while they decide if they can do the repair, which is quite a simple one. The person he is supposed to speak to has been in a meeting every time he rings, going for Guinness Book of Records longest meeting award. They have now decided they can’t do the repair, and want him to move the car to another branch of Halfords. The AA have been totally ineffective while this has been happening, no support or care, not the kind of service you would expect from one of the countries supposed largest motoring support companies.We have found a local garage who will do the work but my grandson will have to pay for it. This is however not over!!!
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