My warranty paperwork says that in the event of wishing to make a claim, I should contact them by email. I did this, giving details and advising them they were welcome to contact my repairer for further information. Three days later I get an email saying "In order to progress your claim, the proposed repairer needs to provide us with xyz information." So it's taken them that long to tell me that contacting them in the way they've told me to, is completely pointless and I should just have given the repairer their number to call in the first place. Way to go.UPDATE: Got my response back about the work. Out of half a dozen things wrong with the vehicle, guess which one was accepted for the warranty? The cheapest one, about twenty quid. Everything else is 'wear and tear'. The only way this warranty won't have been a complete waste of money is if something else that *is* covered goes wrong with the vehicle in the next three months.
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