Have been trying to claim on the 10 year guarantee for months. The top rail was fitted into the plasterboard ceiling without and rawl plugs, and now the whole top section has come away from the ceiling. Spending Easter Monday now repairing this myself, after months of waiting on them replying to emails. Spoke to one person on phone, who promised to get it sorted - and have heard nothing, six weeks later. Avoid like the plague.
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