ap33world.com

There is too much to explain the whole debacle...

There is too much to reasonably put here in detail so I will try to summarise:- I implore you, please look elsewhere like Sharps, Hammonds, Wren or Howdens with a local fitter.- It took just over 1 year to go from initial consultation to a finished install (that is still wrong and would require the whole wardrobe removing and trimming at this point to rectify. I've concluded I don't want any more hassle because it's wearing me out).- Build quality is terrible. Materials feels cheap compared to competition. Thin wood (don't get me wrong, it's not Argos cheap). - No less than 4 repair visits required due to negligence when fitting. *Deep breath*...Draws not aligned, draw fronts falling off, damage to panels, edging trim not applied, coloured in black with a Sharpee instead. Sliding doors binding. Draw carcass wrong from the factory requiring all runners to be re-drilled and mounted, excess glue on units and new carpet, hinged door not closing properly and finally...white adhesive tape used for black draw fronts on a black chest of draws which sticks out like a sore thumb.- Communication poor, slow responses, no return to calls, the right person never being in the office and not being told of repair visits until they arrive on my door step.- The complaints procedure on their website does not work. It goes to an email that no one monitors and my local branch were not even aware of. - For the money I paid, I am very disappointed. The product is now at a point where I can accept it but if I could do it all over again I would select a different provider. On a positive note, the fitters were polite.

Date of experience: Feb 05, 2025