ap33world.com

From start to finish.. excellent service (Basildon)

From start to finish, I must say that the Basildon branch has been excellent from the moment I walked into a showroom just after lockdown 1. They helped me put together a design and gave me honest feedback throughout the process on what works, what doesn't. Whenever I needed further clarification, the manager (Tara) was always available via phone call or late notice appointments to discuss options and samples etc. Communication exchange was prompt, frequent and reassuring. The designer (Helene) was meticulous in her planning and measurements, and given there were lots of other important things to consider in the redesign of my bedroom (such as floor levels / en-suite entrances / walls etc), I must say the fitted product has completely transformed my bedroom. Got some great advice from the production manager (Kevin) too on options. On installation date, the fitter was prompt, very courteous and looked after my property laying dust sheets, taking off shoes at the door etc. They also took my old sliding wardrobe doors away. Also, along with the great service I had received from the start, the other thing that swayed my decision was their choice of sliding rail used at the bottom, which I believe they import from Germany. Compared to other manufacturers I had visited, the mechanism was SO quiet, you can barely hear the doors opening and closing. Since this was to be used in my bedroom - this totally made sense. In terms of the price, yes it was a little more than I had expected to pay but the service and quality of the product more than makes up for it. Thank you for a very pleasant experience Basildon branch.

Date of experience: Nov 18, 2020