ap33world.com

KEEP CLEAR AT ALL COSTS. …

The designer was brilliant and talked us through each bedroom. This was a big job , 4 large bedrooms and a media room .The refurbishment a very large Victorian house. We were given the contracts for each room and were given a schedule of one week to finish everything. We scheduled all the wooden floors to be fitted and finished,before the job started and We had the carpet fitters scheduled for the following week. Day 1 . The two fitters had the whole house for storage but failed to find certain pieces. Day 2 they half finished one room and then started on another Day 3 One bedroom finished Day 4 started on the third bedroom leaving bedroom 2 unfinished Day 5 FINAL DAY . Sorry we can’t finish , we aren’t coming back either as we have any job to start on Monday. The office were not answering my calls so a very curt call to the salesman / designer and they can come back with a date to finish . ONE MONTH LATER . Sorry but who leaves a job unfinished to start a new one ? Then give a date a month away ? How can I finish the project? My client isn’t going to accept this as they have buyers waiting to view the property. Needless to say this took days and weeks to finish. It took five weeks and we got a fitter for two days here and there. Once the job was finished I have been bombarded with texts, emails and phone calls for payment. Unfortunately due to all this stress they caused, I had to delay others and change their contract dates . Costing me thousands of pounds and end up in hospital with pneumonia Needless to say I am not giving this company one star there fitters are fed up of being used and abused and the organisation behind the scenes is a disaster. But their accountant couldn’t care less . Oh and compensation if £200 is deemed acceptable. DI NOT USE

Date of experience: Dec 21, 2023