Bolt Access is an opaque software with little to no real backup support for an agent trying to make quotes and produce business. They are built to encourage the production of inaccurate quotes out of their rater so as to generate high purchase interest but these initial quotes are so far below what carriers provide that this produces a misleading impression. Their worst area however is there phone backup or support. It seems impossible to get a hold of the person who brings you on. And just now I finished a conversation with a "underwriter" who would not look at the quote just submitted without a 5 minute argument trying to prove that I had called the wrong department. Turns out he was totally wrong, I had called the correct department. But what kind of organization hires little Terrier personalities to just answer the phone and calls it "service'.Their interface is poor, thus underwriters get several calls from those who produce the money that goes into insurance, and these calls are just trying to find out what on earth happened with this poor, low quality rater. Then the underwriters spend their whole day complaining and gearing up for the next phone call getting ready to fight.
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