I ordered an item online on the 13 November. I was informed that GLS would deliver my parcel on the 21/11...no parcel arrived and no communication from GLS. I reported this and was informed that the parcel would be delivered on the 22/11....no parcel arrived and no communication from GLS!! I informed GLS on the 23/11 that no parcel arrived. They informed me that the parcel was delivered at my address on the 22/11. I did not receive a parcel, nor did I sign any document acknowledging receipt. GLS informed me to check with my neighbours....really!!! This morning I received an email from GLS informing me that the parcel was not delivered on the 21/11 and that they would try deliver it today 25/11. This communication is contradictory and is unacceptable.
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