I parked in Lewes on Remembrance Sunday. I have the App on my phone and have successfully previously used it. On this day I used the App to pay the Sunday fee of £2.70. I authorised payment using my online banking App: which showed the payment as pending. Just in case this hadn't gone through I did the same again, with the same results. When I was home that evening I sent an email to Apcoa to ask them to confirm payment had been taken as I didn't want a parking fine. The reply was to wait and see if I recieved a parking fine in the post. The easy thing would have been for a response where this was checked at that point, on the day and I could have made payment. Having tried to make payment 3 times, with Apcoa not taking payment, I appealed against the £100 fine. I have just recieved notification this has been rejected as I did not meet the terms. I met the terms, I authorised payment twice and tried to confirm/ make payment a third time. I used the App. There was Internet access as I authorised payment twice in my on line banking App. Apcoa did not take payment! I have previously recommended this car park to friends as it is right next to the cinema. I will be actively advising friends not to use it in future and I will delete tge App@
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APCOA Parking AG is Europe's longest-established full service parking management company.
