I had inadvertently ended up at terminal 2 when trying to get to terminal 3. The cameras logged me at both terminals and therefore wanted 2 payments of £6.00. I contacted Chris Parry from the customer services team and explained I had ended up at terminal 2 in error but didn’t stop and drove out again and went to terminal 3 and dropped off the passenger. He removed the charge as he could see this was an error. Good work on using common sense and being understanding and fair in his decision.
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APCOA Parking AG is Europe's longest-established full service parking management company.
