AVOID AVOID AVOID! Dropped of a family member at Manchester Airport and attempted to pay via APCOA's online portal however, the payment portal was down. I proceeded to contact customer service and was put on hold for a while only to advised to keep trying to pay online. The following day the portal was working and I was able to log on and pay. Two weeks later I get a £100 fine for not paying the fee within the 24 hour time period. I appealed and presented my evidence and my appeal was declined.I disputed the appeal via POPLA and it was further investigated only to be declined again and any further action was to be handled by citizens advise or take the legal route. Which I considered but due to lack of time and for what it would cost in legal fees I decided to pay the £100 despite not being at fault! However, the payment portal was down yet again! After numerous attempts of contacting customer service It's resulted in sending a cheque by post in 2025!
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APCOA Parking AG is Europe's longest-established full service parking management company.
