My mum recently received a fine from APCOA Parking at Stansted Airport. She is disabled and does not speak English, which already makes travel extremely challenging for her. Despite this, APCOA showed absolutely no compassion or understanding.She DID pay the fee — but made the payment three days after entering the car park due to her circumstances. We appealed, explained the situation clearly, and submitted evidence, yet the appeal was rejected without any sign that her disability or language barrier was considered at all.It is deeply concerning that a company operating at a major UK airport — where vulnerable passengers are common — appears to have zero empathy or flexibility. Penalising a disabled person for a genuine mistake, when payment was ultimately made, is disgraceful.This experience has left us feeling frustrated and appalled. A truly disgusting way to treat disabled customers. APCOA should be ashamed and urgently review how they handle cases involving vulnerable individuals.
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APCOA Parking AG is Europe's longest-established full service parking management company.
