I am a repeat customer with Ape and have ordered 3 bottles of their excellent dessicated beef spleen capsules. However, I ordered a very expensive pouch of their beef protein powder and became quite sick after consuming it......cramps, bloating and pain. The taste and smell of the product was "off" and even though I have a very clean diet and eat little to no sugar, I found the tatse a challenge, so added a little maple syrup to disguise any unpleasantness, but unfortunatley the tase was the least of my worries. I contacted the company and was told that they could only refund me 50% as they could not be 100% sure it was their product that caused my issues and as a small business they cant offer full refunds. I am 100% sure it was the product. I wont order with them again because if I recieve tainted produce it is just tough luck?! Such a shame because I like what APE are trying to do but their customer care is not ethical.
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