I ordered a subscription through Amazon, but the first delivery contained the wrong product. Amazon initially advised that a replacement could not be issued. After persistent follow-up, I was told they would contact Ape Nutrition and arrange for a replacement to be dispatched within 24 hours.Several days passed with no delivery, so I contacted Ape Nutrition directly. Unfortunately, they appeared sceptical of what I had been told by Amazon and requested proof, which I was unable to provide as the communication had taken place via Amazon’s online chat.I subsequently contacted Amazon again, who resolved the issue by issuing a refund along with a gift voucher to cover the difference in price. I then had to reorder the product myself again as a one-off purchase. I informed Ape Nutrition of this outcome and shared my feedback that the experience had been disappointing, noting that customers should not be required to manage extensive back-and-forth simply to receive the product they originally ordered. Regrettably, I received no response.For a company called Ape Nutrition, I was surprised to find myself doing all the climbing, problem-solving, and banana-peeling - while customer service appeared to be nowhere in sight. Overall, while the product itself may be satisfactory, the customer service experience leaves significant room for improvement.
Claim your business profile now and gain access to all features and respond to customer reviews.
