I felt the need to leave this review before my product arrived because I too saw the $19.95 charge on my credit card along with the charge I was expecting. First thing I did is come here to read reviews and was terrified of the experience I was going to have. That said, I went back to my statement and saw the number to call. I was very pleased to speak to a lady named Loretta who explained that the charge was for a subscription savings club that I didn’t realize I had signed up for. This happened yesterday and she has already applied my refund and cancelled the subscription for me. If something changes while waiting for my product, I will update this review; however, so far I am very pleased with the customer service and am hopeful this review will remain unedited.
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