We are British Tourists and had an awful experience with Wiener Lienen (Vienna underground). The fact that the rules changed on 1st Jan 2026 and we visited on 11th Jan 2026, we did not know that Senior tickets cannot be bought at a ticket machine. We were stopped by a controller dressed all in black on the train and told to get off, he was extremely aggressive and withheld my passport until we paid a fine of 270 Euros on the spot. We tried to appeal but were told hard luck, Vienna is hard and there are no exceptions. So we went through the Arbitration Board who were instantly sympathetic to our case and apologised on behalf of the Vienna underground and that if we wished to take it further, we had a few questions to answer which we were more than happy to oblige. The Arbitration team were extremely efficient and professional and assured us they would now proceed to appeal. About a week later we got confirmation of a compromise which we were happy to accept. The Arbitration team thanked us and closed the case. We can't thank them enough for their assistance and wouldn't hesitate to advise anyone to use their services.
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Schlichtungsverfahren für die Verkehrsträger Flug, Bahn, Bus und Schiff. Immer kostenlos und provisionsfrei