When my flight was cancelled literally after boarding had started, the airline was only willing to refund hotel costs, but refused any further compensation. This was despite their own representative's promises that the situation would be rectified. When the airline stopped communicating altogether, I escalated the matter to the APF and they've been a delight to work with.The web form is very comprehensive, but easy to use and creates a single-touchpoint case submission. Within two months, I was informed that they've been able to secure compensation and assisted in the settlement.If you find yourself dealing with an airline in breach of Reg. 261/2004 and you're in the right jurisdiction, I wholeheartedly recommend trying APF.
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Schlichtungsverfahren für die Verkehrsträger Flug, Bahn, Bus und Schiff. Immer kostenlos und provisionsfrei