The apf helped us a lot sorting out some issues we had with Wiener Linien.
We got two fines of 115€ each, 230 euro in total for not intentionally validated the tickets before boarding the train, of course we didn’t know the system as not many information were given from the machines and no offices or kiosks were in the station. The inspectors who held us at the station then when we got fined were rude and aggressive, they tried to force us and pay the fines on the spot,after they asked us our Ids, it was an horrible experience with Wiener Linien, it was our second day in Vienna and we were so disappointed, really our short vacation there was totally ruined. No mercy at all from the inspectors, we got harassed. We reported those inspectors with photos of their badges, as I promptly took them on the spot. We paid 22,60€ each for 7 days travel tickets and on the them there was printed date and time of the purchase. We thought our tickets were automatically already valid because of that. Anyway we didn’t give up and researched online someone who really could help us. Finally the arbitration board helped us a lot reaching a compromise with Wiener Linien.
We tried to appeal but we were told hard luck, Vienna is hard and there are no exceptions. So we went through the Arbitration Board who were instantly sympathetic to our case and apologised on behalf of the Vienna underground and that if we wished to take it further, we had a few questions to answer which we were more than happy to oblige. The Arbitration team were extremely efficient and professional and assured us they would now proceed to appeal.
We are really happy we could finally get some real help from the apf, the agent who assisted our case have been very kind and professional.
We thank you so much!! Have a great day.
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Schlichtungsverfahren für die Verkehrsträger Flug, Bahn, Bus und Schiff. Immer kostenlos und provisionsfrei