I wanted to write the whole story, all email exchanges but I ran out of characters and I am sure you've been through enough already, emails back and forth, no item, tracking not working, issue escalated but no response. You've waited long enough.If you have done so, here is my advice. After ordering from an AD I've seen on a social media site, I quickly checked out the website (didn't come to Trustpilot (should have done)) waiting over a 6 weeks for my item to be shipped and never arrived. Sounds familiar?So here is what I've done to get my money back remained calm through out all email exchanges(asking to track x2, asking for refund x3, asking for escalation x2), saved all emails, looked for the CEO's email address on RocketReach.com(you get 5 searches free when you create an account) no this is not an advert, but this is what I had to do. Who is the CEO of Aphrodite's? His name is on their About Us page!My last attempt I CC'd the CEO in the email still addressing Aphrodite's, than said they have 48 hours to provide me with a refund or I will take legal action and report them to trading standards.I've got my refund in less than 30 minutes and it was the CEO who I cc'd responded. There are many guidelines online if you search the term "online-orders-complaints-delivery-compensation", they are very helpful.Fight back! Don't let them take your money and not deliver. It may seem pointless but sometimes its the only way. Some companies have wonderful customer service, willing, helpful, will return your payment after you asked them first time. Aphrodite's is not one of these companies. I believe customers are not always right, but in my case, they confirmed themselves that the issue was on their end, therefor what more can I say if you are unable to ship my item, please do not make me beg for my money back. Would I have reported them to trading standards and take it to small claims court? I am as sure as I am writing this review that I would have.
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Aphrodites is a premium jewelry brand that brings timeless elegance and contemporary design together to create meaningful, handcrafted pieces. Inspired by the beauty and power of Aphrodite, the goddess of love and beauty, our collections are designed to empower and celebrate the unique essence of every woman. Each piece is carefully curated to reflect individuality and style, making our jewelry perfect for marking life’s special moments or adding a touch of luxury to everyday life.
At Aphrodites, we pride ourselves on high-quality craftsmanship, attention to detail, and the use of ethically sourced materials. Our diverse range of necklaces, bracelets, rings, and earrings are crafted to tell a story, blending classic beauty with modern trends. Whether you're seeking a romantic gift, a statement piece, or an accessory to elevate your look, Aphrodites is the ultimate destination for those who value style, sophistication, and purpose.See more