I chose Apollo based on a family recommendation, eager to plan my first vacation in years. Unfortunately, the entire experience was a disaster. It started with a terrible transfer from the airport to the hotel and it didn't really get better through the week as the room was unbearable due to noises and humidity, which made it really hard to sleep.To make matters worse, the return flight was delayed 1h and a half.While I was there, I tried to make the most of the trip anyway and decided to contact Apollo's customer service afterwards to ask for a refund for the terrible transfer, for which the money paid wasn't worth the quality.Unfortunately, the customer service was shockingly bad. I contacted them via chat and SMS even before the trip, because there were many unclear things.Communication was generally poor as they didn’t provide critical information about the trip.The worst contact was via email once I reached their claims team. They were dismissive and showed no empathy at all. Instead, they hid behind "terms and conditions" to avoid taking responsibility for the lack of communication and bad service offered, showing zero flexibility or willingness to help.I wouldn’t recommend Apollo to anyone. Their service and customer care are unacceptable and I really feel robbed.
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Apollo erbjuder resor till hela världen. Här kan du boka charter, flyg, hotell eller billiga sista minuten resor - Boka på apollo.se idag!
