Inbound flight gets canceled. The new flight they redirect us means 800 euros (total for 2) compensation according to EU law. It is clear as crystal and they are quite aware of it. We apply to Apollo for compensation, they tell us to write to Novair saying it is the airline company to whom one can apply for compensation. We write to Novair, they say the cancellation was caused by Apollo so they won't pay. We add them both in the email and ask them to sort it between themselves; they basically say (unashamedly) these are their final decisions and we should go for an independent ruling if we want the compensation (They literally did this!!). So... this is basically for them to gain time till they pay out the compensation.. But seriously?? Can a company really survive such a ridiculous level of customer satisfaction (or shall we call it fraud?!) I hope they go bankrupt and whoever has come up with this super smart idea (!) to delay compensation payouts by bouncing the customers between them becomes unemployed forever for their lack of ethics.
Claim your business profile now and gain access to all features and respond to customer reviews.
Apollo erbjuder resor till hela världen. Här kan du boka charter, flyg, hotell eller billiga sista minuten resor - Boka på apollo.se idag!
