First of all, they sold the hotel and commercial flights to Thailand for a higher price compared to if you booked it all by yourself and the freaking booking class was not eligible for Eurobonus points at all. Cheap rascals! I regret the moment I checked their website. Never booking anything else with them. It never felt like you had any extra protection because you bought the package from them. They would say no to everything and refer to their ”rules” book. No customer-oriented service whatsoever. A disgrace of a travel agency...
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